Public offer

PUBLIC OFFER

for the conclusion of a Travel Package Agreement

Tour Operator: META PLAY SERVICES - FZCO. The company is registered in Dubai, United Arab Emirates, and carries on tour operator activities under its trade licence.

1. GENERAL PROVISIONS

1.1. This document constitutes a public offer by META PLAY SERVICES - FZCO (the “Tour Operator”) to enter into an agreement for the organisation and provision of a travel package on the terms set out below (the “Offer”).

1.2. The Offer applies to bookings made through the Tour Operator’s website, electronic forms, messengers, email, invoices and other remote channels unless an individual offer expressly provides otherwise.

1.3. “Customer” means the individual or legal entity making the booking and accepting this Offer. “Traveller” means an individual receiving the travel services. The Customer may also be a Traveller.

1.4. “Tour” or “Travel Package” means the combination of agreed travel services organised by the Tour Operator and described in the individual offer, itinerary, invoice, booking confirmation, vouchers and other documents relating to a specific booking.

2. FORMATION OF THE AGREEMENT AND INDIVIDUAL TERMS

2.1. The individual terms of a specific Tour, including the itinerary, dates, duration, number and details of Travellers, accommodation, transport, excursions, meals, assistance, included and excluded services, price, currency, payment schedule and special fare restrictions, form an integral part of the Agreement.

2.2. Such individual terms may be set out in the Tour Operator’s proposal, itinerary, invoice, booking confirmation, voucher, electronic correspondence or another record that clearly identifies the relevant booking.

2.3. Acceptance of the Offer occurs by: (a) express acceptance through the relevant checkbox or button on the website; or (b) full or partial payment of an invoice issued by the Tour Operator after the Customer has been provided with this Offer, or a link to it, and the individual terms. Silence does not constitute acceptance.

2.4. The Agreement is concluded upon acceptance. Individually agreed terms prevail over these general terms for the relevant booking.

2.5. The Tour Operator shall provide the Customer with a booking confirmation, invoice, itinerary, voucher or another durable electronic record confirming the individual terms of the Tour.

3. SUBJECT MATTER

3.1. The Tour Operator forms, organises and sells the Travel Package in its own name and arranges the provision of the included services, and the Customer shall pay for the Tour on the agreed terms.

3.2. The Tour Operator acts as the organiser of the Travel Package and not merely as an intermediary for separate bookings. Individual services may nevertheless be physically performed by suppliers engaged by the Tour Operator.

3.3. Only services expressly stated in the individual terms are included. International and domestic flights, rail tickets, visas, insurance, meals, excursions, admission tickets, assistance and optional activities are included only when expressly stated.

3.4. Website photographs, marketing materials and general descriptions are for information purposes unless expressly incorporated into the individual terms of a specific booking.

4. THIRD-PARTY SUPPLIERS

4.1. For the performance of the Agreement, the Tour Operator may engage destination management companies, hotels, carriers, transport companies, guides, interpreters, excursion providers, ticketing services, insurers and other suppliers in any country included in the itinerary.

4.2. The engagement of third parties does not make them a party to the Agreement between the Tour Operator and the Customer and does not by itself release the Tour Operator from its obligations to the extent imposed by the Agreement and applicable law.

4.3. The Customer agrees that individual services may be physically performed by such third parties. Where mandatory law requires disclosure of a particular receiving organisation or separate Traveller consent, the required information and/or consent shall be provided separately.

4.4. If an originally agreed supplier or facility is objectively unavailable, the Tour Operator may offer a substitute of a comparable level and material characteristics, subject to Section 8 of this Offer.

5. TOUR PRICE AND PAYMENT

5.1. The total Tour price, currency, deposit, final payment deadline, included mandatory charges and separately payable services are stated in the individual offer and/or invoice.

5.2. Payment shall be made to the account or by the payment method specified by the Tour Operator. The payment obligation is fulfilled once the funds are credited to the designated recipient.

5.3. If the Tour is priced in one currency and payment is accepted in another, the applicable exchange rate or the method used to determine it shall be disclosed to the Customer before payment.

5.4. A deposit forms part of the Tour price and is not automatically a non-refundable penalty. Any deductions upon cancellation are governed by Section 9, individual fare conditions disclosed before payment, and mandatory applicable law.

5.5. Fees charged by the Customer’s bank or payment provider are borne by the Customer unless otherwise stated by the Tour Operator and to the extent permitted by law.

6. CUSTOMER AND TRAVELLER OBLIGATIONS

6.1. The Customer shall timely provide accurate names, passport details, nationality and other information required for booking and shall check the documents promptly upon receipt.

6.2. Travellers shall hold valid passports, visas, permits, insurance and other documents required for the trip unless their arrangement is expressly included in the Tour.

6.3. Travellers shall comply with the laws of the destination countries, carrier and accommodation rules, safety requirements, meeting times and reasonable instructions of accompanying personnel.

6.4. Before booking, the Customer shall disclose material accessibility, accommodation, dietary, transportation or assistance requirements. Such requirements are treated as agreed only when confirmed in writing by the Tour Operator.

6.5. A Customer booking for other adult Travellers confirms a lawful basis for providing the required personal data and undertakes to communicate the Tour terms to them. This does not remove any independent rights granted to each Traveller by mandatory law.

7. TOUR OPERATOR OBLIGATIONS

7.1. The Tour Operator shall arrange the agreed services, provide confirmations and vouchers within a reasonable time, notify material changes and provide a communication channel for assistance during the Tour.

7.2. The Tour Operator shall provide material information available to it regarding the itinerary, known restrictions and applicable entry requirements. Each Traveller remains responsible for checking requirements specific to nationality, itinerary and personal circumstances unless otherwise expressly stated in the individual terms or required by mandatory law.

7.3. If a service deficiency occurs during the Tour, the Traveller should, where reasonably possible, notify the Tour Operator or its designated representative without undue delay so that the issue can be addressed or a reasonable alternative offered.

8. CHANGES TO THE ITINERARY AND SERVICES

8.1. The Tour Operator may reasonably adjust the sequence of visits, timing, order of excursions and logistics provided this does not materially reduce the scope or quality of the agreed services.

8.2. If a material change becomes necessary before the Tour starts, the Tour Operator shall inform the Customer and offer the option to accept the change, agree a comparable alternative or cancel the affected booking with any refund calculated in accordance with applicable law.

8.3. Changes caused by carrier schedules, weather, closure of attractions, government decisions, safety requirements, road conditions or other circumstances shall be handled subject to mandatory law and reasonably available alternatives.

9. CUSTOMER CANCELLATION AND REFUNDS

9.1. The Customer may cancel the Tour by written notice to the Tour Operator. Cancellation is effective when such notice is received by the Tour Operator.

9.2. Unless mandatory law provides a different rule more favourable to the consumer, the refund shall equal the amount paid less the value of services already provided and documented, actually incurred and non-recoverable costs directly related to the specific booking.

9.3. Such costs may include non-refundable hotel rates, air and rail tickets, transport, excursions, admission tickets, visa or permit services and other documented payments made to suppliers.

9.4. Individual fare restrictions apply only to the extent they were disclosed to the Customer before the relevant booking or payment and do not conflict with mandatory law.

9.5. Non-use of a service for the Traveller’s personal reasons after the Tour has started does not by itself create a refund right except where required by mandatory law or separately agreed by the Tour Operator.

9.6. Refunds shall be made to the original payment method where reasonably practicable or by another agreed lawful method.

10. CANCELLATION BY THE TOUR OPERATOR AND EXTRAORDINARY CIRCUMSTANCES

10.1. If the Tour Operator cancels the Tour for reasons not caused by a breach by the Customer, the Tour Operator shall refund amounts attributable to services not provided and comply with any further obligations imposed by applicable law.

10.2. Events beyond the parties’ reasonable control, including material government restrictions, natural disasters, armed conflict, civil unrest, epidemic restrictions, major transport disruption and other extraordinary events, shall be handled in accordance with applicable law.

10.3. The parties shall take reasonable steps to mitigate losses. An extraordinary event does not automatically entitle the Tour Operator to retain all payments received unless such retention is permitted by mandatory law and supported by documented non-recoverable costs.

11. LIABILITY AND COMPLAINTS

11.1. The parties’ liability is governed by the Agreement and applicable law. Nothing in this Offer excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

11.2. The Tour Operator is not responsible for the Traveller’s own acts, refusal of entry due to the Traveller’s documents or personal circumstances, loss of personal belongings, or services independently purchased outside the Travel Package, except where liability is imposed by law.

11.3. Complaints shall be sent to the Tour Operator’s official contact with a description of the circumstances and available supporting evidence. Prompt notice during the Tour allows the Tour Operator to take steps to remedy the issue.

12. PERSONAL DATA

12.1. For booking and performance of the Agreement, the Tour Operator may process personal data reasonably required for the Customer and Travellers, including names, contact details, passport or identification information, dates of birth, nationality, travel details and payment information.

12.2. To the extent necessary, such data may be transferred to hotels, carriers, destination organisations, guides, insurers, payment providers and competent public authorities, including cross-border transfers, where necessary to perform the Agreement or comply with law.

12.3. Marketing communications, publication of photographs or reviews, or other advertising use of a Traveller’s image shall require a separate lawful basis or consent where such consent is required by law.

13. ELECTRONIC COMMUNICATIONS AND DOCUMENTS

13.1. The parties recognise the legal effect of electronic messages, confirmations, invoices, itineraries, vouchers and other documents sent through agreed contact channels to the extent permitted by applicable law.

13.2. The Customer shall provide current contact details and monitor communications relating to the booking.

13.3. The Tour Operator may retain evidence of acceptance, the version of the Offer in force at the time of booking and electronic records relating to the booking.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1. The Agreement is governed by the federal laws of the United Arab Emirates and applicable laws of the Emirate of Dubai unless mandatory rules applicable to the particular Customer, place of sale or place of performance require otherwise.

14.2. Before commencing court proceedings, the parties shall seek to resolve a dispute through negotiation and a written complaint.

14.3. Any unresolved dispute shall be heard by a competent court in accordance with applicable jurisdiction rules. This clause does not deprive a consumer of the right to apply to another competent authority or court where such right is granted by mandatory law.

15. FINAL PROVISIONS

15.1. If any provision of this Offer is invalid or unenforceable, the remaining provisions remain in effect.

15.2. The Tour Operator may amend this Offer for future bookings. An existing Agreement remains governed by the version of the Offer accepted at the time of booking unless the parties agree otherwise in writing.

15.3. Where Russian and English versions of this Offer are published, both versions are intended to convey the same terms. Any discrepancy shall be interpreted in light of the individual booking terms, mandatory applicable law and the parties’ common intention.

15.4. Version date: 5 October 2026.

16. TOUR OPERATOR DETAILS

META PLAY SERVICES - FZCO

Trade License No. 53338

Issuing Authority: Dubai Integrated Economic Zones Authority (DIEZA)

Licensed activities: Out Bound Tour Operator; In Bound Tour Operator

Registered office: IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates

Director / General Manager: ALEKSANDR KHON

Operational email address, telephone number and payment details are stated on the website and/or in the invoice for the relevant booking.